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Have a question?

I understand this is a big investment and you want to make sure I'm the right fit for your business needs. Here are some common questions for your reference. If you don't see your question listed, please don't hesitate to contact me via email at hello@elyssaduranllc.com.

do you offer payment plans?

do you offer payment plans?

My standard payment terms involve a 25% deposit for all projects. I am flexible and willing to tailor a payment plan to suit your business needs – feel free to inquire for more details!

Is a showit template included in the web design service?

Is a showit template included in the web design service?

Showit templates are not included with the purchase of the web design service. You may purchase a template of your choice from the Showit template shop, Tonic, and Northfolk templates. I will recommend templates based on your brand and project scope, but the final decision is for you to decide. 

do you make illustrations?

do you make illustrations?

Yes, I can create small brand icons and custom illustrations within reasonable limits. If you're interested, we can incorporate them into your project for an extra charge. Just ensure you're certain about wanting illustrations before finalizing the contract, as all services are non-refundable!

I already paid the deposit but I need to cancel. Can i get a refund?

I already paid the deposit but I need to cancel. Can i get a refund?

Unfortunately, all services are non-refundable to provide financial security for myself as the designer. If you cancel before our scheduled discovery call, you won't owe any remaining balances and forfeit your deposit. However, if you cancel after the project officially begins, post the discovery call, you'll be accountable for 50% of the remaining balance.

can i reschedule my project?

can i reschedule my project?

If you have made the initial deposit, you can reschedule according to my availability. if you choose to cancel at a later date, the deposit is non-refundable. In the event that you wish to schedule with me again in the future, you will be required to make a new deposit.

do you offer discounts?

do you offer discounts?

I offer limited 15% discounts for the following groups:
  • Military - active duty, retired, reserves, & national guard
  • First responders
  • Educators - state licensed teachers
  • Nurses - LPN, NP, RN, & CNA (must hold current license, in good standing)
  • LGBTQ+, Black/AA, Latino, AAPI, & Native American owned businesses

Discounts are only applicable for the following services:
  • The Brand Discovery
  • Mini Brand Discovery
  • Website In A Week

Ask about your eligibility when you inquire!

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